GSR Digital LLC (NMLS ID #: 2318094) is licensed in the following US jurisdictions:
Connecticut
License name: Connecticut Money Transmitter License, MT-2318094
State Agency: Connecticut Department of Banking
Consumer Credit Division
260 Constitution Plaza Hartford, CT 06103-1800
Delaware
License name: Delaware Check Seller, Money Transmitter License, 038241
State Agency: Office of the State Bank Commissioner
1110 Forrest Avenue Dover
Dover, DE 19904
District of Columbia
License name: District of Columbia Money Transmitter License, MTR2318094
State Agency: District of Columbia Department of Insurance, Securities & Banking
1050 First Street, NE, 801,
Washington, DC 20002
Florida
State Agency: Florida Office of Financial Regulation
101 E. Gaines Street
Tallahassee, FL 32399
Maryland
License name: Maryland Money Transmitter License, 2318094
State Agency: Maryland Commissioner of Financial Regulation
100 S. Charles Street, Tower 1, Suite 5300
Baltimore, MD 21201
Oregon
License name: Michigan Money Transmitter License,
State Agency: Oregon Division of Financial Regulation
Licensing Section
350 Winter St., NE Room 410
Salem, OR 97301
Puerto Rico
License name: Puerto Rico Money Transmitter License, TM-150
State Agency: Office of the Commissioner of Financial Institutions
1492 Ponce de León Avenue, Suite 600
Centro Europa Building
San Juan, PR 00907
U.S. Money Transmitter Disclosures
Connecticut
If you have a complaint, please contact GSR Digital LLC at 1-(888) 560-8266 and/or consumer@gsr.io. If you still have an unresolved complaint regarding GSR Digital LLC’s money transmission activity, you may file it by contacting the Department at:
Connecticut consumers with complaints or concerns can contact the department at:
Connecticut Department of Banking
260 Constitution Plaza # 1
Hartford, CT 06103
Phone: (860) 240-8170
Email: Banking@ct.gov
To File a Connecticut Consumer Complaint: https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Online-eLicensing-Instructions
Please note the following disclosures associated with virtual currency:
WARNING: LOSSES DUE TO FRAUDULENT OR ACCIDENTAL TRANSACTIONS MAY NOT BE RECOVERABLE AND TRANSACTIONS IN VIRTUAL CURRENCY ARE IRREVERSIBLE.
Virtual currency is not backed or insured by the government and accounts and value balances are not subject to Federal Deposit Insurance Corporation, National Credit Union Administration or Securities Investor Protection Corporation protections;
Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which may not be the date or time when the customer initiates the virtual currency transaction;
The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the permanent and total loss of the value of a particular virtual currency, if the market for that virtual currency disappears;
The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in a significant loss over a short period of time;
Any surety bond required by law for the benefit of customers may not be sufficient to cover all losses incurred by customers; and
Virtual currency transactions are irreversible and are used by persons seeking to defraud customers, including, but not limited to, a person impersonating a customer's loved one, threatening jail time, stating that a customer's identity has been stolen, insisting that a customer withdraw money from the customer's bank account and purchase cryptocurrency or alleging a customer's personal computer has been hacked.
District of Columbia
If you have a complaint, please contact GSR Digital LLC at 1-(888) 560-8266 and/or consumer@gsr.io. If you still have an unresolved complaint regarding GSR Digital LLC’s money transmission activity, you may file it by contacting the Department at:
District of Columbia Department of Insurance, Securities and Banking
1050 First St., NE, Suite 801
Washington, DC 20002
Phone: (202) 727-8000
Fax: (202) 354-1085
E-mail: disbcomplaints@dc.gov
Consumer Complaint Form Mail-in Version
Florida
If you have a complaint, please contact GSR Digital LLC at 1-(888) 560-8266 and/or consumer@gsr.io. If you still have an unresolved complaint regarding GSR Digital LLC’s money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at:
Online:
https://flofr.gov/sitePages/FileAComplaint.htm. To file your complaint, you will need to register electronically through Online Services. A valid email address is required.
Or
By mail:
Florida Office of Financial Regulation – Consumer Finance
200 E. Gaines Street, Tallahassee, FL 32399-0376
Telephone: (850) 487-9687
Maryland
If you have experienced any problems or difficulties with your transaction(s), please contact GSR Digital LLC at 1-(888) 560-8266 and/or consumer@gsr.io. If you still have an unresolved complaint regarding GSR Digital LLC’s money transmission activity, you may file a complaint by contacting the Maryland Department of Labor.
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding GSR Digital LLC’s NMLS ID: 2318094 by contacting the Commissioner’s office at: 100 S. Charles Street, Tower 1, Suite 5300 Baltimore, MD 21201 or (888) 784-0136. Additional information about GSR Digital LLC may be obtained at: https://www.nmlsconsumeraccess.org/